About IntelaWorks
Innovative Technologies, Comprehensive Solutions.
We engineer, install, operate and manage a complete range of Internet communications solutions. All designed to offer an enhanced Internet and computing experience and to improve operational efficiencies, reduce costs and create new opportunities for our government and private sector partners.
Our range of technology services now includes:
VersiWorks – operations support system (OSS) and IP network management platform
- Cost efficient Software as a Service
- Database Authentication, Access Control and Customer Care
- Billing and Transactions – Cash or Credit
- Member Cards and Stored Value Accounts
- For WISPs and other enterprise network operators
Managed Services for both military and commercial markets
- Amenity or Subscription Wi-Fi Networks and Hot Spots
- In-Room High Speed Internet Access (HSIA) for Lodging and Hospitality
- Enterprise Wireless Networks
- Library and Rec Center PCs, Kiosks and Printers
- Business Center PCs and Printers
CZee branded retail services connecting patrons around the world
- CZee Hot Spots and Wi-Fi Networks
- CZee CyberZone Internet Cafes
- CZee Game Centers
- CZee Kiosks
Technical Support and Customer Care
- VersiWorks™ technical support team is available to help Partners set up, learn and use the VersiWorks™ platform.
- VersiWorks™ Tech Help Desk uses GWI iSupport for support management.
- Tech support is available for Partners from 8:00 am to 5:00 pm EST. Emergency tech support is available 24/7.
- Partner custom portal for self service ticket submission / status / news & events
- VersiWorks™ offers Partners the option of Tier 1 end-user customer care.
- VersiWorks™ Call Center will field calls from end-users to help with basic connectivity trouble shooting and billing/account status issues.
- Tier 2 calls will be escalated to the Partner’s own support group.
- Options include limited coverage up to full 24/7/365 support.